Frequently asked questions

Simply browse our collection, add your favorite items to the cart, and complete the checkout process. You’ll receive an order confirmation by email.

If your order hasn’t been processed after payment, please contact us as soon as possible. We’ll do our best to accommodate your request.

Due to limited stock, we cannot reserve products without payment.

We accept:

• Credit & Debit Cards
• Apple Pay
• Google Pay
• PayPal
• Bank Transfer (if available)
• Electronic banking (Swedbank, SEB, Luminor & others)

Ready-made products:

• Lithuania: 1–3 business days
• Europe: 3–7 business days
• International: 5–14 business days

Custom-made orders: production time varies and depends on the complexity of the order and the queue. For more information please write to us on Instagram or Facebook (Makeitlouder Jewellery).

Shipping costs are calculated during checkout based on your location.

Yes! We ship to most countries in the world (please check eligibility).

Yes. Once your order is shipped, you’ll receive a tracking number via email.

Shipping carriers occasionally experience delays. If your package hasn’t arrived within the expected timeframe, please contact us.

Yes! We love creating personalized jewellery, and there is a possibility to place a custom order online. You can customize:

• Names
• Birthstones
• Chain length
• Material
• Color
• Engraving
• Special designs
• Anything you would like

Contact us via Instagram or Facebook with your idea, inspiration photos or sketches, or give us more details in the “Custom order” section on this website.

Usually between 4–12 weeks including shipping, depending on complexity and coordination with other people involved.

Yes, for selected custom projects. We can share sketches or digital previews, and these conversations usually happen on Instagram or Facebook. Prototypes, however, are made only after payment has been received.

For custom orders we first make a sample from wax, which includes all the stone settings and other details, so you get a very good idea of how the jewellery will look in precious metal (gold or silver).

Custom orders usually require a partial payment upfront.

Our jewellery includes:

• Gold (585 / 14k) and (750 / 18k)
• Sterling Silver (925)
• Gold Plated Silver (925) + 5 microns of gold
• Precious stones (sapphires, diamonds, emeralds, rubies, alexandrites, etc.)
• Semi-precious stones (topaz, amethyst, garnets, tourmalines, etc.)

Materials can be adjusted depending on your custom order request.

Proper care significantly extends the life of your jewellery. Avoid water, perfumes, lotions, intense hand washing and harsh chemicals.

We recommend removing jewellery before:

• Swimming
• Showering
• Exercising
• Sleeping

It really depends on the hardness of the precious stones — with sapphire or diamond there’s no need to worry about scratches, though the surface may become less shiny over time.

Store it in a dry place and gently clean it with a soft polishing cloth.

Yes! You can reach out to us any time to refresh or repair jewellery we've created. Repairs are offered depending on the issue, and only on pieces made by us. This service is rarely needed, as our jewellery is high quality and substantial compared to mass-produced machine accessories.

Many products offer several chain length options.

Where stated, yes. Product descriptions specify whether stones are natural or synthetic.

Our Ring Size Guide helps you measure your finger at home. We also offer ring sizers that can be ordered and shipped to you fast.

Contact us immediately. If we made the mistake, it will be changed free of charge. If it was a customer mistake, we offer this service for an extra fee.

Please refer to the size chart available on each product page.

Each product description specifies the fit, but mainly yes — they are oversized.

Most of the clothing is 100% cotton, with a few exceptions on hoodies. Please check the description on each item.

Follow the care instructions on the garment label to maintain quality.

Some collections are restocked, while limited editions may not return.

Yes. Ready-made items can usually be returned within the applicable return period (14 days) if unused and in original condition.

Personalized or custom-made products generally cannot be returned.

Contact us with your order number and reason for the return.

Refunds are typically processed within 1–5 business days after we receive the returned item.

Not specifically, but all our jewellery comes in lovely packaging suitable for special occasions.

Yes, digital gift cards are available.

We strive to use recyclable and minimal packaging whenever possible.

Most of our products are handmade or hand-finished with attention to detail.

Usually it means there was only one unique piece and it’s now sold out. If you like something that’s out of stock, drop us a message on Instagram or Facebook — we might be able to create something similar with a few changes.

Follow us on social media or subscribe to our newsletter for restock updates.

We offer discounts to customers who have 5 or more jewellery pieces from us. Occasionally we run seasonal sales with discounts up to 10% for gold accessories and up to 65% for silver pieces.

Only one discount code can usually be used per order.

Yes. In accordance with Lithuanian law, all our jewellery comes with a 2-year warranty. And even beyond that period - if something happens, don't hesitate to reach out. We'll always do our best to help resolve the issue.

You can reach us via:

• Email
• Instagram Direct Message
• Facebook Direct Message
• Contact form on our website

We typically respond within 1–5 business days.