Frequently asked questions
Creating jewelry with rare geological anomalies requires precision and transparency. Whether you are curious about the unique properties of our opalescent sapphires or the details of our bespoke process, you’ll find everything you need to know about our standards and craftsmanship here.
Shipping
How is my jewelry shipped to ensure it arrives safely?
We use premium, fully insured courier services (such as DHL Express or FedEx) for all deliveries. Every piece is discreetly packaged in secure, tamper-evident outer boxes to ensure your high-value investment arrives safely and remains confidential until it reaches your hands.
Do you ship internationally?
Yes. We ship internationally using insured courier services. Available delivery options and timing depend on the destination country.
Can I track my order?
Yes. Once your order has been dispatched, you will receive a tracking number so you can follow the delivery status.
Is a signature required upon delivery?
For high-value shipments, a signature may be required upon delivery to make sure the package reaches the right person securely.
How long will it take to receive my order?
Ready-to-ship pieces are dispatched as quickly as possible. Custom-made jewelry depends on the design, stone sourcing, and production timeline.
Returns
What is your return policy?
We offer a 14-day return window for all ready-to-wear pieces in their original, unworn condition with all security tags and certificates intact. Please note that due to their personalized nature, custom-made (bespoke) jewelry and engraved items are non-refundable.
How do I initiate a return?
Contact our team with your order details before sending anything back. We will confirm the return steps and shipping instructions.
Are return shipping costs covered?
Return shipping terms depend on the reason for the return and your location. Our team will confirm the exact process before return shipment.
How long does it take to process a refund?
Refunds are processed after the returned piece has been received and inspected. Bank processing times may vary depending on your payment provider.
Can I exchange an item for a different one?
Exchanges may be possible for ready-to-wear pieces depending on availability. Custom and engraved pieces are handled individually.
Quality
Are your gemstones natural and ethically sourced?
Without exception. We only work with 100% natural, earth-mined gemstones. We have a zero-tolerance policy toward conflict stones and work exclusively with trusted suppliers who adhere to the highest ethical and environmental standards.
Do your diamonds and rare sapphires come with certificates?
Where applicable, diamonds and rare gemstones are supplied with certificates or documentation confirming their key characteristics.
What type of metals do you use?
We work with precious metals suitable for fine jewelry. The exact metal is selected according to the design, durability requirements, and client preference.
How do I care for my rare gemstone jewelry?
Store your jewelry separately, avoid harsh chemicals, and clean it gently with a soft cloth. For rare gemstones, we recommend professional care when needed.
Do you offer a warranty on your jewelry?
Warranty terms depend on the piece and the nature of the issue. Contact us with photos and details so our team can review the case.